Director of Operations
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
Driving the establishment of a new operational function, the full-time remote Director of Operations will build Service Delivery from the ground up, ensuring successful and timely completion of customer jobs while collaborating on cross-functional projects to enhance retention and operational efficiency.
Key responsibilities
- Develop and implement a structured Service Delivery function, defining standards for job completion and measuring adherence
- Collaborate with cross-functional teams to identify and drive initiatives that improve customer and Pro retention rates
- Manage unscoped projects from inception to execution, creating automated systems with clear KPIs and ownership
Required qualifications
- Degree in analytics, business, or a related field
- 7+ years of experience in marketplace operations or equivalent roles
- Proven ability to build operational systems from the ground up as an individual contributor
- Experience working within a multi-sided marketplace, balancing stakeholder needs
- Strong proficiency in AI tools and systems, with a focus on data-driven decision-making
Complete Job Description
The complete job description is available to premium members. Premium membership includes:
Full access to 39,620 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to premium members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
