Director of Partner Success
Job Summary
Leading a team of Senior Partner Success Managers, the full-time Director of Partner Success will manage a portfolio of high-value partner relationships, ensuring exceptional partner experiences while driving strategic growth and implementing AI-driven solutions in a remote setting.
Key responsibilities
- Directly manage and coach a team of Senior Partner Success Managers, establishing a clear vision for success
- Oversee a portfolio of partners from onboarding through renewal, building trusted relationships and aligning opportunities with partner goals
- Champion an AI-forward operating model by designing and deploying partner success agents and automating workflows to enhance efficiency and partner experience
Required qualifications
- Proven experience in enterprise customer or partner success, managing complex, high-value relationships
- Experience in mentoring team members and developing talent while maintaining high standards
- Background in partnerships involving in-person events, sponsorships, or experiential programming
- Demonstrated ability to lead AI-focused initiatives, including building automations and driving adoption of AI tools
- Strong commercial instincts with a track record of identifying and closing upsell and expansion opportunities
Complete Job Description
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