Director of Patient Experience

Job Summary

Leading the patient experience strategy for the respiratory portfolio, the full-time remote Director of Patient Experience will manage the integration of patient access and reimbursement capabilities, ensuring alignment with brand priorities to enhance patient and provider journeys.

Key Responsibilities

• Lead the PAR relationship with the respiratory portfolio, integrating cross-functional partners around the patient and provider journey
• Develop and implement patient experience and access marketing strategies in collaboration with brand partners to address access barriers
• Design future-state patient and healthcare provider journeys, defining service model requirements across PAR capabilities

Required Qualifications

• Doctorate degree with 4 years of relevant experience, or Master's degree with 8 years, or Bachelor's degree with 10 years of relevant experience
• At least 4 years of experience in a managerial role or leading teams/projects
• Experience in patient access, access marketing, or related healthcare fields
• Demonstrated ability to lead cross-functional initiatives in a matrixed organization
• Strong understanding of US payer dynamics and patient access barriers