Director of Patient Experience

Job Summary

Leading the end-to-end patient experience strategy, the full-time salaried Director of Patient Experience will manage improvement roadmaps, utilize patient research and feedback, and collaborate across various teams to enhance patient onboarding, ordering, and support processes in a remote setting.

Key responsibilities

• Own the patient experience strategy and improvement roadmap across multiple value streams
• Develop insights into patient needs and pain points by partnering with research and measurement teams
• Lead cross-functional alignment to resolve questions and ensure initiatives are aligned with the patient experience

Required qualifications

• Bachelor's degree or equivalent experience in customer experience, business, or a related field
• Eight or more years of experience in customer experience, journey management, or related disciplines
• At least three years of experience leading complex cross-functional initiatives
• Proven ability to develop and manage an end-to-end journey strategy and improvement roadmap
• Strong communication and stakeholder influence skills, with the ability to lead without direct authority