Director of Patient Services

Job Summary

To enhance patient access for neuromuscular disorders, the remote Director of Patient Services will manage relationships with specialty pharmacy partners, oversee operational execution of patient support services, and direct an in-home lab monitoring program.

Key responsibilities

• Serve as the primary relationship manager for the exclusive Hub/Specialty Pharmacy partner, optimizing operational metrics
• Maintain and refine hub business rules, communication workflows, and standard operating procedures to minimize access barriers
• Direct the in-home lab monitoring program, ensuring seamless operations and compliant reporting to healthcare providers

Required qualifications

• Bachelor's degree required; advanced degree preferred
• 8-10 years of experience in the pharmaceutical, biotechnology, or life sciences industry
• 3-5 years of experience managing high-touch patient support models in the rare disease or orphan drug landscape
• Proven track record managing external vendor relationships, particularly with combined Hub/Specialty Pharmacy models
• Strong understanding of HIPAA regulations and OIG guidelines related to patient support services