Director of Policy Administration
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Job Summary
Leading daily operations across multiple support functions, the full-time Director of Policy Administration will drive operational excellence, ensure compliance, and enhance service quality for agents and policyholders while managing geographically dispersed teams in a hybrid work environment.
Key responsibilities:
- Oversee daily operations to ensure service quality, efficiency, and regulatory compliance
- Lead and develop managers and teams across multiple locations, fostering accountability and engagement
- Identify and implement process improvements and technology solutions to enhance operations and customer experience
Required qualifications:
- Bachelor's degree or relevant insurance-related experience
- 8+ years of progressive experience in insurance operations with at least 3 years in a leadership role
- Experience managing large-scale operational teams, including remote and offshore resources
- Proven track record in driving process transformations and technology-enabled change
- Strong knowledge of insurance policy administration and contact center operations
Complete Job Description
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