Director of Process Excellence

Job Summary

Driving customer-centered process improvements, the full-time salaried Director of Process Excellence will translate customer insights into actionable business priorities while collaborating with cross-functional teams in a remote environment.

Key responsibilities:

• Converts customer feedback and market intelligence into prioritized process improvements
• Leads root cause analysis and drives resolution for recurring operational themes
• Establishes governance and accountability models for repeatable customer-centered execution

Required qualifications:

• Bachelor's degree in business administration, healthcare administration, or a related field; MBA or MHA preferred
• Minimum of ten years of experience in process improvement or operations excellence, with health system experience required
• Lean Six Sigma certification required; Green Belt preferred
• PMP or change management certification preferred
• Thorough knowledge of Lean Six Sigma methodologies and health system operations