Director of Quality Improvement
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Job Summary
To enhance product quality and continuous improvement, the full-time salaried Director of Quality Improvement will define performance metrics, analyze product data, and drive actionable insights in a remote role, collaborating with cross-functional teams to ensure measurable improvements for customers.
Key responsibilities
- Create and implement quality measures for product availability, incidents, and engineering delivery health
- Analyze existing telemetry and support data to identify trends and systemic customer risks
- Drive corrective actions across teams and prepare executive-ready analyses to support decision-making
Required qualifications
- 10+ years of experience in post-release quality, field reliability, or continuous improvement in enterprise technology
- Strong knowledge of enterprise storage infrastructure, including hardware and software interactions
- Proven track record of delivering quality improvements across teams without direct reporting authority
- Practical experience with SQL or similar query languages
- Demonstrated ability to communicate effectively with senior stakeholders
Complete Job Description
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