Director of Quality Operations
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Job Summary
Driving operational excellence in quality programs, the full-time salaried Director of Quality Operations will oversee HEDIS, Stars, and clinical quality initiatives while managing the Quality Operations team remotely.
Key responsibilities
- Lead daily operations and execution of enterprise quality programs, ensuring clear communication and accountability across teams
- Oversee the implementation and performance of the In-Home Assessment (IHA) program, monitoring productivity and quality outcomes
- Collaborate with technology and health plan partners to translate operational needs into actionable requirements and drive continuous improvement
Required qualifications
- Minimum of 9 years of experience in healthcare quality or clinical operations, including 3 years in a management role
- Proven track record in leading complex quality programs in Medicare Advantage or similar environments
- Strong knowledge of HEDIS, Stars, and quality measurement requirements
- Bachelor's degree in healthcare administration, public health, nursing, business, or a related field; advanced degree preferred
- Experience working directly with health plans and technology teams on operational requirements
Complete Job Description
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