Director of Service Assurance
Job Summary
Leading a multidisciplinary team, the full-time salaried Director of Service Assurance will manage the product strategy, engineering, and operational delivery of the Service Assurance platform, ensuring a reliable and automated technology environment for network operations and incident response.
Key responsibilities
- Own the vision, strategy, and lifecycle management of the Service Assurance platform, including budget and vendor relationships
- Lead the design, development, and integration of Service Assurance capabilities while establishing modern engineering practices
- Drive improvements in operational performance, incident management, and data governance to enhance user experience and platform reliability
Required qualifications
- Bachelor's degree in Computer Science, Engineering, Telecommunications, Information Systems, or a related discipline
- Minimum of twelve (12) years of experience in enterprise platforms and telecommunications technology
- At least five (5) years of leadership experience managing product or engineering teams
- Significant experience with ServiceNow TSM and related capabilities
- Strong understanding of telecommunications service assurance and network operations systems
Complete Job Description
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