Director of Service Delivery
Job Summary
Leading the successful implementation of MiraCloud solutions, the full-time Director of Service Delivery will ensure client satisfaction, operational excellence, and profitability while managing Project Managers and establishing delivery governance standards in a remote work environment.
Key responsibilities:
- Lead successful delivery of MiraCloud implementation programs, meeting customer expectations for scope, quality, and timelines
- Build trusted relationships with enterprise stakeholders to ensure customer success throughout implementations
- Establish and continuously improve MiraCloud's project management practice and delivery governance
Required qualifications:
- 15+ years of experience in IT Delivery, Professional Services, Customer Success, or related leadership roles
- Experience leading Project Managers or implementation organizations
- Proven success in managing enterprise-scale customer implementation or transformation programs
- Experience building and scaling delivery organizations and operational processes
- Existing authorization to work in the United States; visa sponsorship is not available for this role
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