Director of Service Delivery
Job Summary
Leading the successful implementation of MiraCloud solutions, the full-time Director of Service Delivery will ensure client satisfaction, operational excellence, and profitability while managing Project Managers and establishing delivery governance standards in a remote work environment.
Key responsibilities:
- Lead successful delivery of MiraCloud implementation programs, ensuring customer expectations for scope, quality, timelines, and business outcomes are met
- Establish, scale, and continuously improve MiraCloud's project management practice and delivery governance
- Build trusted relationships with enterprise stakeholders and represent MiraCloud in executive-level customer discussions
Required qualifications:
- 15+ years of experience in IT Delivery, Professional Services, Customer Success, or related leadership functions
- Proven success managing enterprise-scale customer implementation or transformation programs
- Experience leading Project Managers or PMO teams
- Background in CX, Contact Center, CCaaS, SaaS, or Managed Services environments
- Existing authorization to work in the United States; visa sponsorship is not available for this role
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