Director of Social Media Operations

Job Summary

Reporting to the Vice President of Social Media, the full-time remote Director of Social Media Operations will manage the development and execution of enterprise strategy, operations, and governance for social media and digital communications while collaborating with various teams across the organization.

Key responsibilities:

• Support social media and digital governance by identifying and executing opportunities for integration and optimization across the organization
• Identify operational gaps and implement solutions to improve efficiency, quality, and output
• Manage a best-in-class social media tool set, ensuring alignment with business needs and overseeing budget management and vendor relationships

Required qualifications:

• 9+ years of experience in social media or digital marketing
• Proven experience developing and implementing enterprise-wide social media governance programs
• Experience managing social media technology platforms and vendor relationships
• Demonstrated ability to drive organizational change management and operational excellence initiatives
• Strong project management skills with the ability to manage multiple priorities in a complex environment