Director of Technical Account Management

Job Summary

Leading a high-performing team remotely, the full-time Director of Technical Account Management will be responsible for customer success, retention, and driving measurable business outcomes through effective technical account management and strategic customer engagement.

Key responsibilities

• Lead, hire, and develop a team of Technical Account Managers, fostering a culture of ownership and technical excellence
• Own performance metrics related to Gross Revenue Retention (GRR), Net Revenue Retention (NRR), and customer satisfaction while managing strategic accounts
• Serve as a senior escalation point for complex technical challenges and build trusted relationships with executive stakeholders to ensure customer value realization

Required qualifications

• 10+ years of experience in Technical Account Management, Customer Success, or related technical customer-facing roles within enterprise SaaS or fintech
• 5+ years of leadership experience with a proven ability to develop and scale high-performing technical teams
• Strong technical foundation in REST APIs, SQL, Python, and cloud infrastructure (AWS, GCP, or Azure)
• Experience with AI/ML platforms and a track record of guiding teams through complex customer implementations
• Exceptional executive communication skills with the ability to influence C-suite stakeholders and translate technical concepts into business outcomes