Director of Technical Account Management

Job Summary

Leading a global team, the full-time Director of Technical Account Management will transform the Technical Account Management organization from tactical execution to proactive customer partnership, focusing on strategic roadmaps and measurable business outcomes in a hybrid work environment.

Key Responsibilities

• Develop and coach Technical Account Managers to engage in executive conversations and connect technical priorities to business outcomes
• Establish strategic roadmaps and value validation plans for high-priority customers while collaborating with Customer Success and Engineering
• Create operational frameworks and metrics to assess customer impact and ensure scalable delivery of value

Required Qualifications

• Proven experience managing a high-value portfolio of enterprise customers and navigating complex C-level relationships
• Demonstrated ability to lead customer-facing technical teams and develop individuals into trusted advisors
• Strong understanding of Agile methodologies and the software development lifecycle
• Experience in building or evolving a Technical Account Management or Customer Success function within a SaaS organization
• Ability to translate business objectives into actionable technical requirements and roadmaps