Director of Technical Operations

Job Summary

Driving operational excellence and process improvement initiatives, the full-time remote Director of Technical Operations Management will partner with cross-functional teams to document critical processes, implement automation, and enhance organizational effectiveness.

Key responsibilities:

• Lead enterprise-wide initiatives to document, standardize, and continuously improve critical business processes
• Establish governance and best practices for process documentation, operational controls, and runbook management
• Identify, prioritize, and drive process improvement opportunities that reduce operational friction, cost, and risk

Required qualifications:

• 15+ years of significant experience in operational excellence, process improvement, or business transformation in complex global organizations
• Demonstrated success in driving cross-functional initiatives and delivering outcomes through influence
• Strong knowledge of process improvement frameworks such as Lean, Six Sigma, BPM, or ITIL
• Experience building business cases and quantifying ROI for senior executives
• Proven ability to partner with Product and Technology organizations to implement automation solutions