Director of Technical Success
Job Summary
Leading the Enterprise segment TSM organization, the full-time salaried Director of Technical Success will manage a team of Managers, ensuring optimal NRR and GRR performance while fostering strong customer relationships and team development in a remote environment.
Key responsibilities
- Own and monitor the Enterprise segment's NRR and GRR targets, conducting account reviews and maintaining segment health
- Develop and mentor 3-5 Managers, focusing on performance management and leadership growth
- Engage directly with high-stakes accounts, participating in executive escalations and strategic renewal conversations
Required qualifications
- 8+ years in post-sales customer-facing roles with at least 3 years in a people management role
- Demonstrated experience in leading Managers and second-line leadership
- Strong commercial instincts with the ability to develop recovery strategies based on NRR/GRR forecasts
- Proven executive presence in strategic account situations at the VP and C-suite level
- Background in UCaaS or CCaaS industries is strongly preferred
Complete Job Description
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