Director of US Care Center

Job Summary

Leading the patient support model, the full-time salaried Director of US Care Center will build and manage a team to deliver exceptional 24/7 support for patients, ensuring a patient-centered culture and operational efficiency while working remotely with ties to the Portsmouth, NH office.

Key responsibilities

• Establish a culture of empathy and accountability while leading and developing Care Center managers
• Own the delivery of consistent patient support, including setting treatment-start expectations and managing long-term patient relationships
• Conduct comprehensive assessments of Care Center workflows and implement improvements based on operational data and patient feedback

Required qualifications

• Bachelor's degree required; MBA preferred
• 10+ years of relevant experience with progressive leadership responsibility, preferably in call center or field-based teams
• Experience in patient support, service operations, or technical support environments preferred
• Strong analytical skills, including workforce planning and performance measurement
• Proficiency in Microsoft Office, particularly in data analysis and presentation development