Director of UX Research
Job Summary
To drive customer understanding in product strategy, the full-time remote Director of UX Research will lead a small team of researchers, align cross-functional leaders on research agendas, and conduct high-stakes studies that influence company direction.
Key responsibilities
- Align Product, Design, Engineering, Data, and Product Marketing leaders on a shared research agenda to focus on high-impact questions
- Lead foundational research and Voice of the Customer programs to synthesize customer insights into actionable strategies
- Coach and develop the research team while maintaining rigorous research standards across the organization
Required qualifications
- 12+ years of relevant UX research experience, including 5+ years in a leadership role
- Proven experience in complex B2B SaaS or multi-product environments
- Expertise in qualitative and quantitative research methods
- Demonstrated ability to influence product roadmaps and company strategy through research
- Fluency with modern research tools and AI-assisted analysis workflows
Complete Job Description
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