Director Patient Experience

Job Summary

Leading the strategy for a connected patient experience, the full-time remote Director Patient Experience will manage initiatives across the patient journey, including onboarding, community engagement, and integration with Direct to Patient operations.

Key responsibilities

• Set and implement the patient experience strategy, integrating relevant pathways and touchpoints
• Establish and develop a patient community in collaboration with Corporate Affairs and Patient Advocacy
• Coordinate patient education and training efforts with HCP Promotion and field teams to ensure alignment with physician needs

Required qualifications

• Doctorate degree with 2 years, Master's degree with 4 years, Bachelor's degree with 6 years, Associate's degree with 10 years, or High school diploma/GED with 12 years of marketing and/or business experience in a relevant role
• Demonstrated success in leading patient experience or engagement programs
• Experience in designing patient journeys across various touchpoints
• Proven ability to partner with HCP Promotion, Corporate Affairs, and Sales Training teams
• Experience in the pharmaceutical, healthcare, or consumer health industries is preferred