Director Service Delivery - Managed Hosting
Job Summary
A company is looking for a Director, Service Delivery - Managed Hosting position.
Key Responsibilities:
- Lead and supervise Service Delivery and Onboarding teams, enhance efficiency and effectiveness of service delivery
- Define service specifications, monitor service performance, oversee daily operations, and assess existing processes
- Implement automation solutions, serve as an escalation point for client issues, and monitor operational costs
Qualifications:
- 7+ years of experience in service delivery, onboarding, or customer success roles in hosting or technology industry
- Proven experience in leading high-performing teams and strong project management skills
- Knowledge of hosting technologies, industry standards, and best practices
- Customer-focused mindset with a commitment to exceptional client experiences
Complete Job Description
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