Disability Benefits Client Liaison

Job Summary

Supporting assigned clients in a fully remote capacity, the full-time Disability Benefits Client Liaison will manage disability benefit workflows, resolve client inquiries, and collaborate with cross-functional teams to ensure effective issue resolution.

Key responsibilities

• Communicates custom workflows to the operations team and acts as an intermediary for escalated client service issues
• Researches and addresses inquiries from assigned clients' custom inboxes, providing necessary training on specialized workflows
• Partners with the Implementation Manager to ensure operational knowledge is effectively communicated prior to client go-live dates

Required qualifications

• Bachelor's degree or equivalent combination of education and work experience
• Minimum of five years' experience in long-term disability administration and support
• At least three years' experience in a key client-support role
• Experience managing disability or leave claims operationally
• Familiarity with mid to national size clients' disability/leave programs in a client-facing position