Disability Customer Service Representative

Job Summary

Working remotely in a full-time capacity, the Disability Customer Service Representative will manage the intake and processing of new cases, ensuring proper documentation and timely assignment to physicians while maintaining client communication throughout the process.

Key responsibilities

• Intake and verify new cases, ensuring accurate information is entered into the system
• Monitor and track cases to meet deadlines and facilitate timely assignments to physicians
• Communicate regularly with clients regarding case progress and documentation requirements

Required qualifications

• Associate's Degree preferred
• Business experience in a healthcare and/or insurance setting is preferred
• Computer literacy and typing skills are essential
• Ability to manage time efficiently and meet specific deadlines
• Clear understanding of company business lines and critical thinking skills