Disability Intake Specialist

Job Summary

Providing timely and accurate claim information, the full-time Disability Intake Specialist will support the call center by gathering necessary details for disability claims, delivering exceptional customer service, and documenting claims in the system.

Key responsibilities

• Deliver customer-focused disability and leave claim information to internal and external clients
• Document claim submissions and ongoing claims accurately in the claims system
• Collaborate with team members to maintain a positive work environment and support one another

Required qualifications

• High school diploma required; college degree or relevant experience preferred
• Experience in customer service, data entry, or contract roles is a plus
• Ability to communicate complex claim information clearly and effectively
• Detail-oriented with a focus on accurate documentation and timely service
• Commitment to professionalism, flexibility, and continuous learning