Disability Operations Supervisor
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Job Summary
Leading the daily operations of the disability claims team, the full-time remote Disability Operations Supervisor will ensure high-quality service delivery, compliance with industry standards, and the achievement of key performance indicators while providing guidance and support to claims analysts.
Key responsibilities
- Supervise daily operations of the disability claims team, managing case assignments and performance
- Monitor team performance against KPIs, identifying areas for process improvement and implementing action plans
- Maintain accurate records and prepare performance reports for management review
Required qualifications
- Associate's Degree or Bachelor's Degree preferred
- Experience in a healthcare and/or insurance setting is preferred
- Prior experience with disability claims processing is highly desirable
- Strong leadership skills with the ability to analyze data and make effective decisions
- Proficiency in relevant software applications and systems is essential
Complete Job Description
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