Disability Peer Trainer
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Job Summary
To support operational excellence in a remote environment, the full-time Disability Peer Trainer will manage new hire onboarding, facilitate continuous skill development, and conduct operational quality assurance to ensure adherence to client expectations and organizational standards.
Key responsibilities
- Prepare and manage training agendas for new hires, including routine check-ins at 30, 60, and 90 days
- Provide individual and group training to ensure understanding of job duties and process updates
- Conduct audits and provide actionable recommendations to improve operational processes and training materials
Required qualifications
- Experience in disability claims (STD/LTD, with emphasis on LTD)
- Preferred experience with LTC claims
- Carrier experience with UNUM, LFG, MetLife, or NYLGBS is preferred
Complete Job Description
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