Dispatch Supervisor

Job Summary

Leading a team of breakdown specialists, the full-time Supervisor, Dispatch Contact Center will ensure operational performance, support employee development, and maintain high service standards in a remote environment.

Key responsibilities

• Coach and guide the team to achieve dispatch timeliness and operational efficiency
• Provide personalized training and motivation for team members' growth
• Ensure compliance with company policies and handle customer events as needed

Required qualifications

• High School Diploma/GED with 5 years of experience in a related field (Transportation, Call Center) or equivalent combination of education and experience
• Strong knowledge of MS Office
• Excellent communication skills for effective collaboration across teams
• Bachelor's degree in a related discipline is strongly desired