Dispatch Support Specialist
Job Summary
Managing the daily logistics of field technicians, the full-time Dispatch Support Specialist will coordinate service calls, maintain communication with technicians and customers, and strategically plan schedules in a fully remote environment.
Key responsibilities
- Coordinate and dispatch service calls based on urgency and technician specialty
- Maintain constant communication with field technicians, service managers, and customers for status updates
- Strategically plan the next day's schedule with field supervisors to ensure maximum efficiency
Required qualifications
- 1+ years of professional dispatching experience, preferably in HVAC, plumbing, or electrical
- 2+ years of experience in a customer-facing role
- Proficient in Microsoft Outlook, Word, and Excel; experience with ServiceTitan is a significant plus
- High School Diploma or GED required
Complete Job Description
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