Document Processing Manager
Job Summary
Leading a team of Processing Supervisors, the full-time Document Processing Manager will oversee operational efficiency, set performance standards, and drive team development in a remote work environment after initial training in Tualatin, Oregon.
Key responsibilities
- Lead and develop a team of Processing Supervisors, establishing clear expectations and goals
- Set and monitor service level targets, ensuring accountability for operational efficiency and quality
- Define and analyze KPIs to forecast volume and optimize resource allocation
Required qualifications
- Bachelor's degree or equivalent professional experience
- 5+ years in document processing, operations, or a shared-services environment, including 2+ years managing people leaders
- Proven ability to lead through others, focusing on team development and performance management
- Analytical skills to build KPI frameworks and make data-driven decisions
- Experience in change management and implementing new tools and processes
Complete Job Description
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