Document Production Coordinator

Job Summary

Delivering exceptional customer service in document production, the full-time Document Production Workflow Coordinator will manage work requests, prioritize projects, and ensure high-quality outputs while working onsite during the 1st shift, Monday through Friday, from 7am to 4pm ET.

Key responsibilities

• Intake and clarify work requests from clients, negotiating deadlines and seeking alternative solutions as needed
• Coordinate and prioritize multiple projects, especially under escalated deadlines, while creating and editing various document formats
• Train team members on existing and new processes, ensuring high standards of quality and service delivery

Required qualifications

• Bachelor's degree or equivalent experience
• Minimum of 3 years of experience in document production and preparation
• Advanced knowledge of Microsoft Office suite, including PowerPoint, Excel, and Visio
• Ability to work in a fast-paced, deadline-driven environment while handling sensitive documents
• Experience in providing training and evaluating team performance