Donor Outreach Supervisor
Job Summary
Results-driven and customer-focused, the full-time remote Donor Outreach Supervisor will supervise and coordinate daily Donor Outreach activities, ensuring the achievement of goals while overseeing a Customer Service team dedicated to inspiring donors to schedule their next donation appointment.
Key responsibilities
- Ensure the delivery of quality customer service to all customers
- Hire, supervise, train, and evaluate the performance of assigned personnel
- Develop daily call plans that strategically focus on Donor Outreach efforts
Required qualifications
- High school diploma or GED
- Two years of related call center experience, including one year of supervisory experience
- Knowledge of telemarketing techniques required
- Knowledge of blood banking telemarketing techniques preferred
Complete Job Description
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