Driver Engagement Coordinator
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Job Summary
To support driver engagement in the Pacific Time region, the remote Commander Coordinator will manage relationships with Tier 1, Tier 2, and Tier 3 drivers, ensuring high-touch support for top performers, onboarding for new drivers, and effective issue resolution for underperformers.
Key responsibilities
- Provide high-touch support and regular check-ins for Tier 1 drivers to maintain engagement and address concerns
- Onboard and engage Tier 2 drivers while monitoring performance and flagging potential issues
- Identify and manage Tier 3 drivers for removal from the network, ensuring proper documentation and workflow management
Required qualifications
- 1-3+ years of experience in driver or contractor engagement, dispatch, or account management in logistics or transportation
- Experience managing a diverse caseload of drivers with varying needs
- Strong documentation skills and familiarity with Salesforce or similar CRM systems
- Ability to communicate empathetically and deliver both positive and constructive feedback
- Bachelor's degree in a related field or equivalent practical experience
Complete Job Description
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