Dutch Customer Service Agent

Job Summary

Working remotely in Brazil, the full-time Dutch Customer Service Agent will provide user support through phone, email, and social media, managing customer inquiries and complaints while maintaining high-quality communication during the afternoon shift from 12:00 pm to 21:00 pm.

Key responsibilities

• Handle customer service inquiries via phone, email, and social media to resolve daily incidents
• Manage incoming calls and chats efficiently to ensure effective communication with clients
• Provide accurate information and follow up on customer complaints to ensure resolution

Required qualifications

• Previous experience in User Support or Customer Service roles
• High proficiency in Dutch (oral & written) and fluency in Spanish or English
• Experience using Zendesk is preferred
• Must reside in Brazil
• Strong organizational and time-management skills