E-Commerce Customer Service Representative

Job Summary

As a vital part of the customer-centric team, the full-time E-Commerce Customer Service Representative will manage order processing, provide product information, and ensure customer satisfaction while working remotely.

Key responsibilities:

• Respond promptly to customer inquiries via email, chat, and phone in a professional manner
• Assist customers in navigating the e-commerce platform, including product selection and order placement
• Collaborate with sales and operations teams to coordinate order fulfillment and address customer concerns

Required qualifications:

• High school diploma or GED
• Previous experience in e-commerce customer service or a related field preferred
• Proficiency in using CRM systems such as Zendesk or Gorgias
• Experience with Microsoft Office Suite, especially Excel
• Customer interaction experience via social media platforms