eCommerce Operations Specialist

Job Summary

Supporting daily operations in a hybrid work environment, the full-time eCommerce Operations Specialist will manage order processing, fulfillment coordination, and financial reconciliations while enhancing customer experience and operational efficiency.

Key responsibilities

• Oversee daily eCommerce operations including order processing, transaction management, and issue resolution
• Coordinate with cross-functional teams to align inventory availability with demand forecasts and monitor fulfillment performance
• Serve as the primary contact for complex customer escalations related to orders, payments, and returns

Required qualifications

• Bachelor's degree in Business Administration, Finance, Supply Chain Management, Operations, or a related field, or equivalent practical experience
• 3+ years of experience in eCommerce operations, business operations, customer experience, or financial operations
• Experience with order management, customer support processes, and inventory coordination
• Proficiency in Microsoft Excel and experience with operational reports and business data
• Strong analytical skills with the ability to identify trends and recommend operational improvements