EDI Analyst

Job Summary

Providing frontline help desk support, the remote contract EDI Analyst will assist users with electronic claims, eligibility, and transaction issues while ensuring compliance with relevant regulations.

Key responsibilities

• Deliver ongoing help desk support for EDI batch and real-time trading partners, investigating user issues and implementing effective solutions
• Document and track electronic transaction and connectivity issues, escalating as necessary and reporting findings to management
• Proactively monitor EDI Production systems for compliance and error rates, maintaining accurate documentation of service requests and resolutions

Required qualifications

• Associate degree or equivalent experience (Bachelor's degree preferred)
• 3+ years of experience in EDI Helpdesk Support
• In lieu of a degree, 5+ years of relevant experience may be considered
• Familiarity with HIPAA and BCBSA regulations
• Experience training users on web portal functionality and access security protocols