EDI Helpdesk Support
Job Summary
Providing frontline help desk telephone support, the remote EDI Helpdesk Support role will assist EDI batch/real-time trading partners and secure web portal users by investigating issues, educating users on procedures, and ensuring compliance with relevant regulations.
Key responsibilities
- Investigate user needs and problems while providing ongoing help desk support for EDI transactions and web portal inquiries
- Document and track electronic transaction issues, researching complex application failures and reporting findings to management
- Proactively monitor EDI production systems for compliance and error rates, ensuring accurate claim balancing and documentation
Required qualifications
- 3+ years of experience in EDI helpdesk support
- Associate degree or equivalent experience (5+ years in lieu of a degree)
- Familiarity with electronic claims, eligibility, and remittance processes
- Experience with compliance regulations, including state, federal, and HIPAA
- Ability to train users on web portal functionality and security protocols
Complete Job Description
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