EDI Level I Support
Job Summary
As a full-time EDI Level I Support specialist, the individual will provide technical helpdesk support, including logging and triaging incidents, monitoring database activities, and assisting the Business Intelligence team, all while working remotely in a 24/7 operational environment.
Key responsibilities
- Provide first-line support by logging, triaging, prioritizing, tracking, and routing incidents reported by users
- Monitor database availability and performance, including alert logs and backup processes
- Assist the Business Intelligence team by collecting data and generating operational reports and dashboards
Required qualifications
- Associate or bachelor's degree in a technology-related field or 1+ years of relevant work experience
- Experience in technical support activities, including troubleshooting and ticket management
- Ability to follow standardized procedures and practices to achieve objectives
- Strong skills in system monitoring and documentation
- Ability to work independently or collaboratively within a team environment
Complete Job Description
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