Editorial Client Manager

Job Summary

Serving as the primary point of contact for a specific client group, the full-time remote Editorial Client Manager will manage day-to-day editorial services, ensure client satisfaction, and oversee team productivity and training.

Key responsibilities

• Act as the main liaison for client inquiries regarding editorial services
• Monitor workload distribution and identify resource needs within the client group
• Conduct performance reviews and ensure team members are trained on protocols and best practices

Required qualifications

• Bachelor's Degree in a relevant field
• Prior experience as a Managing Editor or similar role
• Experience managing client projects and providing exceptional customer service
• Proficiency in at least one major online peer review system
• Demonstrated ability to manage multiple tasks in a deadline-driven environment