Electrical Hazard Support Specialist

Job Summary

To support a mission-driven team, the part-time Electrical Hazard Support Specialist will manage high volumes of calls, texts, and emails with homeowners regarding identified electrical fire hazards, while performing technical troubleshooting and analysis in a remote environment.

Key responsibilities

• Analyze electrical monitoring data to identify patterns and investigate electrical hazards using established procedures
• Communicate directly with customers to gather information, guide them through troubleshooting steps, and explain technical findings
• Maintain accurate documentation of customer interactions and troubleshooting efforts to support ongoing investigations

Required qualifications

• Strong communication and interpersonal skills for clear technical explanations
• Analytical thinking and problem-solving skills to interpret information and recognize patterns
• Excellent organizational skills and attention to detail for managing customer interactions and documentation
• Self-motivated and adaptable, comfortable working independently and collaboratively in a remote environment
• Willingness to learn new technical concepts; experience in customer service or technical support is a plus