Electronic Security Systems Manager
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Job Summary
Managing a team of technicians and advisors, the full-time salaried Electronic Security Systems Manager will oversee customer service interactions, handle reports and repairs, and ensure compliance with industry standards while working in a virtual environment.
Key responsibilities
- Effectively manage team objectives and sales goals, ensuring exemplary customer service and maintaining strong client relationships
- Audit work quality and customer service standards, resolving issues and improving service desk methods to enhance productivity
- Formulate strategies for performance improvement and resource procurement while mentoring team members and adapting plans as project conditions change
Required qualifications
- Previous service experience in electronic security systems
- Comprehensive industry knowledge, including access control and CCTV systems
- Management experience with a focus on customer-facing roles
- Strong troubleshooting and creative problem-solving skills
- Familiarity with industry regulations and organizational operations management
Complete Job Description
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