Eligibility Screening Representative

Job Summary

Providing exceptional customer service, the full-time remote Eligibility Screening Services Representative will address inquiries, resolve issues, and ensure a positive customer experience through various communication channels while adhering to established performance metrics.

Key responsibilities

• Responds to customer inquiries via phone, email, and chat, delivering accurate and timely information
• Clarifies and resolves customer issues by identifying needs and implementing effective solutions
• Documents all interactions in the CRM system, ensuring detailed records of inquiries and resolutions

Required qualifications

• H.S. Diploma or GED required
• 1-2 years of customer service experience required, preferably in a call center or help desk environment
• Familiarity with CRM software and customer service tools preferred
• Associate Degree or some college coursework in a related field preferred