Email Security Support Engineer
Job Summary
Joining a dynamic team, the full-time Email Security Support Engineer will track and triage customer support tickets, interact with customers for analysis and resolution, and troubleshoot problems while collaborating with software engineers, all in a remote work environment.
Key Responsibilities
- Track and triage customer support tickets
- Interact with customers for analysis and resolution of technical issues
- Collaborate with software engineers to troubleshoot and resolve problems
Required Qualifications
- Experience in Python, Bash, and Powershell
- Experience with querying using SQL
- Experience in supporting SaaS-based products
- Experience working with a ticket/case management system (e.g., Jira, Zendesk)
- Strong technical problem-solving and analytical skills
Complete Job Description
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