Embedded Technical Support Specialist
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Job Summary
Providing technical support and troubleshooting for users of Fusion, JAWS, and ZoomText products, the full-time Embedded Client Technical Support Specialist will work remotely to assist clients by reviewing support tickets, performing research, and guiding users in resolving issues.
Key responsibilities
- Review and respond to technical support tickets from users within a client organization
- Perform troubleshooting and collaborate with internal and external resources to resolve issues
- Identify trends in support requests and contribute to the development of technical documentation
Required qualifications
- 1+ years of relevant experience in technical support
- Strong analytical skills for troubleshooting hardware and software problems
- Solid experience with recent versions of Windows Desktop Operating Systems
- Ability to research and apply technical documentation effectively
- Exemplary customer service and interpersonal skills
Complete Job Description
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