Emergency Response Associate

Job Summary

Providing essential support to elderly and medically-at-risk individuals, the part-time Emergency Response Associate will answer incoming calls, triage needs, and coordinate timely assistance while ensuring high-quality customer service.

Key responsibilities

• Respond to incoming calls by identifying required assistance and coordinating timely support according to established protocols
• Maintain professional and caring interactions with customers to ensure a high level of service
• Update Subscriber data accurately in the data management system and perform off-phone tasks as needed

Required qualifications

• High School diploma or equivalent (GED) required
• Experience in a call center or customer service environment
• Fluency in English with excellent verbal skills
• Basic computer skills, including familiarity with Microsoft Windows
• Demonstrated compassion and empathy for elderly and medically at-risk individuals