Emergency Response Associate

Job Summary

Answering incoming calls from elderly and medically-at-risk individuals, the full-time Emergency Response Associate will triage needs and coordinate appropriate assistance while ensuring high-quality customer service in a supportive environment.

Key responsibilities

• Respond to incoming calls by identifying the type of help required and coordinating timely assistance according to established protocols
• Ensure professional and caring interactions with customers, maintaining a high level of customer service
• Update Subscriber data accurately in the data management system and troubleshoot service issues as needed

Required qualifications

• High School diploma or equivalent required (GED)
• Experience in a Call Center or Customer Service role
• Fluency in English with excellent verbal skills
• Basic computer skills, including proficiency in Microsoft Windows
• Demonstrated compassion and empathy for the elderly and medically at-risk individuals