Emergency Response Call Associate

Job Summary

Providing essential support, the part-time Emergency Response Call Associate will answer incoming calls from elderly and medically-at-risk individuals, triaging their needs and coordinating timely assistance while ensuring a high level of customer service.

Key responsibilities

• Respond to incoming calls by identifying the type of help required and coordinating appropriate assistance according to established protocols
• Ensure all customer interactions are conducted professionally and compassionately, resulting in high customer satisfaction
• Update Subscriber data accurately in the data management system and perform off-phone tasks as needed

Required qualifications

• High School diploma or equivalent (GED) required
• Experience in a Call Center or Customer Service environment
• Fluency in English with excellent verbal skills
• Basic computer skills and familiarity with Microsoft Windows
• Demonstrated compassion and empathy for the elderly and medically at-risk populations