Emergency Response Call Coordinator

Job Summary

To support the needs of elderly and medically-at-risk individuals, the full-time Emergency Response Call Coordinator will answer incoming calls, triage assistance requests, and ensure timely and appropriate responses while maintaining a high level of customer service.

Key responsibilities

• Respond to incoming calls by identifying the type of help required and coordinating timely assistance according to established protocols
• Ensure all customer interactions are conducted professionally and compassionately, resulting in high customer satisfaction
• Update Subscriber data in the management system and perform off-phone tasks as required, adhering to departmental standards

Required qualifications

• High School diploma or equivalent required (GED)
• Experience in a call center or customer service environment
• Fluency in English with excellent verbal communication skills
• Basic computer skills and proficiency in Microsoft Windows
• Demonstrated compassion and empathy for the elderly and medically at-risk individuals