Emergency Response Coordinator

Job Summary

To provide timely assistance to elderly and medically-at-risk individuals, the full-time Emergency Response Coordinator will manage incoming calls, triage needs, and ensure high-quality customer service while working onsite in Georgia.

Key responsibilities

• Respond to incoming calls by identifying the type of help required and coordinating appropriate assistance
• Ensure professional and caring interactions with customers to deliver high-quality service
• Update Subscriber data accurately in the data management system and troubleshoot service issues as needed

Required qualifications

• High School diploma or equivalent (GED) required
• Experience in a call center or customer service role
• Fluency in English with excellent verbal skills
• Basic computer skills and familiarity with Microsoft Windows
• Demonstrated compassion and empathy for the elderly and medically at-risk individuals