Emergency Response Coordinator
Job Summary
Working Tuesday to Saturday from 4:00 PM to 12:30 AM, the full-time Emergency Response Coordinator will answer incoming calls from elderly and medically-at-risk individuals, triaging their needs and coordinating appropriate assistance while maintaining high customer service standards.
Key responsibilities
- Respond to incoming calls by identifying the type of help required and coordinating timely assistance according to established protocols
- Ensure professional and caring interactions with customers, resulting in high levels of customer service
- Troubleshoot maintenance alarms and home communicator issues to ensure uninterrupted service for subscribers
Required qualifications
- High School diploma or equivalent (GED) required
- Experience in a call center or customer service role
- Fluency in English with excellent verbal skills
- Basic computer skills and familiarity with Microsoft Windows
- Compassion and empathy for the elderly and medically at-risk individuals are highly desirable
Complete Job Description
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